Return Policy

At Dorkari Dukan, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our return policy below to understand how we handle returns, exchanges, and refunds.

1. Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:

(a) The item must be unused and in the same condition that you received it.
(b) The item must be in its original packaging, including any accessories, manuals, or documentation.
(c) Return requests must be made by calling us while the delivery man is present.

2. Non-Returnable Items
Certain items are not eligible for return:

(a) Discounted or sale items
(b) Underwear
(c) Skincare, Cosmetics & Perfumes
(d) Personal care items
(e) Combo Discounted Package
(f) Used items

3. Return Process
To initiate a return, follow these steps:

(a) Contact our customer service team at “[email protected]” or call +8801576817655 to request a return.
(b) Provide your order number, reason for return, and any supporting documentation (e.g., photos for damaged items).
(c) Once your return request is approved, we will provide instructions on how to send the item back to us.

4. Shipping Your Return
(a) You are responsible for paying the shipping costs for returning your item unless the return is due to an error on our part (e.g., incorrect or defective item).
(b) Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
(c) We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Exchanges
We offer exchanges for eligible items. If you need a different size, color, or product, please contact our customer service team to arrange the exchange. The exchange will be processed once we receive the original item in its original condition.

6. Contact Us
If you have any questions about our return policy or need assistance with a return, please reach out to us at:

Dorkari Dukan
Email: [email protected]
Phone: 01576-817655

We are committed to providing the best service and ensuring that your shopping experience with Dorkari Dukan is always smooth and satisfying.